Water damage insurance claim support.
We help policyholders navigate water damage insurance claims with our FCA regulated claims expertise and our network of trusted tradesmen. We take on the burden of presenting, negotiating and settling your water damage claim with the insurer and our builders carry out all the approved repairs. So you can sit back and relax! This service is free* when appointed to manage the claim and organise the approved works.
Why insurance claims feel overwhelming.
Water damage insurance claims often involve more than visible damage. Insurers need to understand how the damage occurred, whether it’s covered under the policy, and what evidence supports the claim.
Policyholders commonly face:
- Uncertainty about the cause of water damage
- Hidden moisture that isn’t immediately visible
- Different rules for different types of water damage
- Requests for technical evidence before claims can move forward
Without the right information early on, claims can stall or become unnecessarily stressful.
Which? and your water damage insurance claim.
Consumer group Which? raised a super-complaint with the Financial Conduct Authority after identifying issues in the home insurance market that were leading to poor outcomes for policyholders.
The complaint highlighted common problems such as:
- Delays in claims handling
- Unclear policy wording
- Settlements that don’t reflect the full cost of damage
For water damage insurance claims, these issues are often linked to damage that hasn’t been fully understood or documented early on. Clear evidence and insurer-aligned information can help claims progress more smoothly.
How we remove the headache.
Our role is to simplify the water damage insurance claims process and reduce unnecessary stress for policyholders.
We do this by:
- Explaining what insurers typically need to assess a claim
- Helping identify the correct cause of water damage
- Supporting evidence gathering where required
- Negotiating claims technically based on policy wording
- Carrying out the repairs once claim is approved
Our FCA permissions allows us to hold insurers accountable and ensure that they perform fairly in accordance with the insurance contract.
Our simple 3-step claims process.
We support water damage insurance claims through a clear, step-by-step process:
Step 1: Find the leak and stop the damage.
Through our specialist Leak Tracers division, we arrange specialist leak detection to locate the source using non-destructive methods. As soon as the problem is identified, we help you begin drying and damage mitigation to prevent further deterioration while gathering the technical evidence needed to support your claim.
Step 2: We manage the insurance claim.
Our claims specialists handle the entire process on your behalf, preparing the reports, photographs and documentation needed to present a clear and accurate claim. We deal directly with the insurer and loss adjuster, removing the stress and ensuring your claim is properly represented.
Step 3: Repair and restore your property.
Once your claim is approved, we arrange the approved repair and restoration works through our trusted contractor network, helping return your home to its pre-loss condition and taking you from leak discovery through to full water damage restoration.
What our clients say.
We pride ourselves on providing exceptional service, and the feedback from our clients speaks for itself. Here, you can read about the experiences of those who have trusted us with their water damage repairs.
Customer review by Mike Sohn left on 27 Jan 2026
PositionReally appreciated their 24 hour service. Had a burst pipe in the flat and called late at night. Helpful person took notes and got a call back early next morning with somebody sent out later that morning to come and look. Tom came on sight to survey and was just so clear and helpful explaining all the various options we had and how they could help. He went above and beyond in explaining ...★★★★★
Customer review by Lin left on 30 Dec 2025
PositionThe process from beginning to end went extremely smooth thanks to Steve and his team. Their communication is excellent, proactive and helpful. The job was carried out with quality & speed, the result looks fantastic! Very grateful for their repair work. Thank you Steve and team for being so trustworthy. Appreciate you all! ★★★★★
Customer review by Carole M left on 24 Aug 2025
PositionDefinitely no hard sell with these good people. I didn’t really know who I should be approaching with my problem, but the very knowledgeable gentleman was able to put me in touch with people who would be able to help. The help I got down the line was first class and am now in a position to get my problem resolved. Such a joy receiving such helpful advice from Water Damage Repairs. Thank you.★★★★★
Customer review by Mikhel P left on 27 Oct 2025
PositionThe claim process was made simple and all works was sorted.There were some delays but it all came together at the end. Tom who was the PM was helpful, made the process easier.★★★★★
Customer review by Sylvia K left on 17 Jul 2025
PositionWe were pleasantly surprised by how smoothly everything was managed and executed from start to finish. The team took the time to clearly explain each step of the process and maintained full transparency throughout. Dimitru and his team did an excellent job repairing our water damage with great attention to detail, and impressively fast! We always felt well-informed and in good hands. Highly recommended! ★★★★★
Customer review by Gareth L left on 2 Jul 2025
PositionFor us this was a crisis of life challenging proportions. For Allproperty Claims it was a routine job, no drama at all. We left everything to their specialist team. Job done. ★★★★★
FAQs
Below you’ll find answers to common questions about making a water damage insurance claim and how we support you at each stage of the process.
Do you deal directly with insurers?
Yes. If you appoint us we will be the sole point of contact for your insurer and their loss adjuster. This ensures information is presented clearly and technical queries are responded to accurately so that claims are dealt with fairly and without unnecessary delays. You will be kept informed throughout the claim process.
Do you carry out repairs?
Yes. We deliver an end-to-end service meaning that once the claim is agreed our trusted network of builders carry out the approved remediation works restoring the property to its pre-loss condition.
What types of water damage claims can you help with?
We can help with any water damage caused by an insured peril such as escape of water, flood, storm, sewerage back-up, drain overflow, or water used for firefighting. If however the water damage is due lack of maintenance or gradual causes then this is not covered by insurance and we are unable to help
What if I don’t know where the leak is coming from?
Our Leak Tracers Direct division can connect you to a leak detection engineer who will trace and access the hidden leak using methods such as moisture mapping, thermal imaging, acoustic testing, or tracer gas. Once the leak source is identified we can then help progress your insurance claim ensuring the property is dried and fully restored to pre-loss condition
What is an insured peril?
An insured peril is a specific, unpredictable event that is covered by an insurance policy. For example a leak from a pipe qualifies as an insured peril, however maintenance related issues such as a failed sealant or grouting around shower trays and baths would not qualify.
* Free of charge where we’re authorised to arrange approved repairs once your claim is settled. Full details in our terms of business.
Start your water damage insurance claim with confidence.
Speak to our specialists today for clear guidance, expert support, and coordinated next steps that help protect your property and your claim from the very beginning.