Case Studies
Is your home suffering from leaking pipes, rain or flood damage? See how we have helped others with their water damage repairs.
Leak from bath mixer, Kensington
Incident
The client was a landlord whose tenant was a young family. There was a leak from the deck-mounted shower mixer on her tub which had caused the ceiling to fall through in her hallway. The walls had become water-stained and the carpet was damaged.
Client Concerns
As the mother in the family of the tenant was expecting a baby, the landlord was concerned about how long it would take to agree costs with insurers and how long the works would take as she it would not be practical to re-house the tenant.
How We Handled The Claim
We attended the client’s property to survey the damage and within 48 hours had prepared a detailed schedule of costs to submit to insurers. The insurer wished to have a comparative quotation from their panel contractor so we prepared a blank scope of works for their contractor on which to quote. We were able to match the price of the insurer’s contractor as our client was keen to use our tradesmen to carry out her repairs.
Once costs were agreed, the very next day we arranged for our drying contractor to install dehumidifiers in the property. Once moisture levels were down to an acceptable level decoration works were started at the property within 48 hours and finished within 2 weeks. The landlord was kept in the loop along the way and the tenant was happy that we were able to work around her.
Burst pipe under shower, Kingston
Incident
A professional landlord had been referred to us by his insurance broker to assist with a flood at his property caused by an unknown source. Water had damaged walls and floors throughout the flat.
Client Concerns
The client was worried that insurers would not process the claim as the source of the leak could not be found. He suspected that it could be an incoming water mains pipe buried in concrete in the cloakroom. At the same time since the leak was ongoing and the property was tenanted the landlord wanted to avoid a lot of destruction and inconvenience to tenants in trying to find the leak.
How We Handled The Claim
We recommended that the landlord instruct a company to do a non-destructive leak detection which would result in the pinpointing of the leak source without causing damage to floors and walls. We explained that as the landlord’s policy had trace and access cover the costs of leak detection would be covered by insurers. Meanwhile our surveyor reported costs of the resultant damage to us and we set up an appointment with the insurer’s loss adjusters to negotiate for the drying and repair costs.
The result of leak detection was that the leak was identified as being a failed connection to the waste water pipe under the shower tray. As the waste assembly was inaccessible we had to negotiate with the adjuster for costs to completely remove the shower tray which also required removal of the screen and door. As the subfloor was concrete and as this absorbs a large amount of water we had to agree costs to install 3 sets of drying machines at the property prior to commencing repairs.
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